This Privacy Policy explains how CycleRevive handles personal data in connection with its website and bicycle repair workshop services in Malaysia. It applies to inquiries, bookings, workshop visits, and related service communications.
We use personal data to respond to inquiries, schedule and manage appointments, assess bicycles, prepare quotes after inspection, carry out approved repairs and adjustments, record service history, process payments, communicate collection details, and maintain internal business records. We may also use limited technical data to operate, secure, and improve the website.
We may share personal data with trusted service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. Where third parties handle data on our behalf, they are expected to use it only for the agreed purpose and to maintain appropriate confidentiality and security measures.
We may disclose personal data if required to comply with legal obligations, lawful requests from public authorities, or to protect our rights, customers, staff, or property. We may also share information where necessary to investigate or prevent fraud, misuse, or security incidents.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, or raise concerns about how your data is handled. In some cases, we may need to keep certain records for legal, accounting, or operational reasons.
To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We may ask for information needed to verify your identity and to locate the relevant records before responding.
We retain personal data for the period necessary to manage inquiries, complete repairs, maintain service records, meet accounting obligations, resolve disputes, and comply with applicable legal requirements. When data is no longer needed, it is deleted, anonymised, or otherwise handled in a secure manner according to our retention practices.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version will apply from the date it is posted unless a later effective date is stated.
We may collect contact details, bicycle service information, appointment details, payment-related records, communication content, and technical data such as device or browser information. When a bicycle is brought in for inspection or repair, we may also record notes about its condition, requested work, and service history needed to complete the job.
We receive data directly from you when you submit an inquiry, make a booking, communicate with us, or bring a bicycle in for assessment. We also collect limited information automatically through the website, and we may create internal service records based on inspection findings, approvals, and completed work.
We may use essential cookies to support basic site operation, preference cookies to remember limited settings, and analytics or performance cookies to understand how the website is used. Cookies may be session-based or persistent, depending on their purpose.
We use standard browser and site controls to manage cookie use where available. You may adjust your browser settings to refuse or delete cookies, and you may still be able to use the website, though some features may not function as intended.
